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    The Era of Mad Men Is Over. You’re Your Own Publisher Now.

    April 10, 2013

    dondraperRemember the days of big spends on splashy, glossy ads? And remember the almighty mullet? Us too, and thankfully both are out of vogue!

    With regard to big ads, expensive agencies, and less than measurable results, the truth is that style of getting the word out about your spa or salon just doesn’t work anymore. Returns on that style of promotion have, in recent years, declined to the point of being very difficult to justify in a responsible marketing budget.

    The mullet? We really don’t need to elaborate on why the demise of that particular trend is a good thing, right?

    So what does it mean to you as a business that throwing money at big ads and marketing no longer works? It means you have essentially become your own publisher by harnessing the power of your website, email, mobile, and social media like Facebook and Twitter to promote your brand and grow your business. And establish and maintain a reasonable budget while you’re at it.

    How to go about this self-publishing? It really boils down to using all of the tools at your disposal and being passionate about your work. Between creativity and technology? There’s not much you can’t accomplish!

    A few ways to move ahead with Operation Self Promote:

    • Blog. Regularly, and on topics your audience cares about.
    • Harness social media. Begin conversations on Facebook that allow you to engage with your social media groupies on a regular basis. And be sure to be consistent with this one – once that very valuable social exchange has begun you’ll want to add more and more to the mix over time. And don’t be afraid to use images – Facebook has made it simpler to do that easily. And Twitter means you can send short messages out to an audience that loves snippets.
    • Email campaigns give you unlimited options to relate as well as to share great deals or information about specific services or products that you’re offering. Regularly scheduled communication via email is a wonderful way to ensure your audience receives a variety of messages, and is gently reminded that you are the perfect gifting choice regardless of the occasion.
    • Keep your website fresh. Current website copy means you’re respecting your online audience’s need for new and shiny as well as basic, go-to information about your spa or salon. Creating promotions that change over time means your site is interesting and you’re demonstrating you’re in touch with all of the places your clientele frequents.
    • Text promotions and specials and last minute opportunities for your clients. There’s nothing like receiving a notice that a 4 p.m. appointment has opened up or that the summer edition of a favorite product line is on the shelves!
    • Ensure your message is mobile. Deliver your content so that your followers will have access 24/7.

    Your clients are spending more time online, and mobile, and on social media, than ever before. They’re engaging on many levels with the businesses they frequent, yours included. They’re looking for interesting information, occasionally a good deal, and mostly to be reminded why they choose you over competition time and again.

    Don Draper made it look easy, but with a little thought, planning and creativity? You’re definitely ahead of the game in this modern era of marketing!

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    Filed under: Creating Customers, Salon Marketing, Spa Business Management, Spa Marketing

    Small Tweaks for Big GC Sales, Every Holiday

    April 8, 2013

    It doesn’t take a lot of work to really increase your Instant Gift Certificate sales, it really doesn’t. Watch for a few simple ways to ensure you maximize your sales each gift giving opportunity.

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing, SpaBoom Podcasts

    All That and A Bag of Chips!

    April 1, 2013

    toolsSelling beautiful, branded Instant Gift Certificates on your website, and via Facebook, is a great place to start. But we’ve never been happy with just the basics, and thought we should mention the other great tools you get with your SpaBoom Instant Gift Certificates. All of these are about keeping you in touch with your clients and generating significant revenue as a result.

    Just know that SpaBoom has helped our clients generate over $175 million in sales, and our average client boosts their gift certificate sales by 35% in their first year using our service.

    How we help:

    • Customized Instant Gift Certificate Page
      We create a page for your website that’s yours and yours alone, with your branding right where it needs to be – front and center, and on every single Instant Gift Certificate that sells!
    • Lot of Instant Gift Certificate designs
      Our library of Instant Gift Certificate designs is vast. Which means you have tons to choose from when it comes to selecting just the right designs for your business!
    • Customizable designs, too
      Have your own special look and feel that you’d like to use for your Instant Gift Certificates? Great! We’ll share the specs so you can create exactly what you’d like, easy peasy.
    • Email campaigns
      Your SpaBoom Instant Gift Certificate service comes complete with email campaigns that fly, automatically, around gift-giving holidays every year. Automatically. And each of those emails contains a link back to your Instant Gift Certificate page for easy gift buying. This alone generates sales. We know this. It turns out people remember upcoming gifting needs when a pretty email with your logo and a nice link to your Instant Gift Certificate page shows up.
    • Events to promote your Instant Gift Certificates
      Telling the world that you sell great looking Instant Gift Certificates that they can purchase at their convenience, around the clock and when you’re closed? A solid idea any day of the week, and an easy one to accomplish with Events designed to promote your gift certificates right on your website.
    • Facebook integration
      You’re working hard to cultivate your social media relationships, right? The ability to have a nice page on Facebook, and let people know you’re the very best choice for gift purchases is just another way to take advantage of your hard work and sell in the process. SpaBoom provides that for you.

    The best part? We make it easy to use us. You pay just 5% commission after setup. No long-term contracts, no cancellation fees. Being where your audience is – online, on mobile and social – is where you need to be. SpaBoom can make that easy and fast and a revenue-generating decision that you’ll be happy you made!

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    Filed under: Creating Customers, Salon Marketing, Spa Business Management, Spa Marketing

    Your Very Own Mobile App Is Coming!

    March 18, 2013

    mobileDid you know that there are 165M handheld devices out there now? That’s a whole lot of smart phones and tablets serving to connect people with their world. And if you think about that number relative to say, 2 years ago, it’s a bit shocking.

    Who knew that the internet and mobile accessibility would change how we connect, live and work so completely in such a short time? Well, in all fairness, Steve Jobs (may he rest in peace) and Mark Zuckerberg did, but we can’t all see their version of the future.

    Since mobile accessibility clearly isn’t going away, we’ve got a great marketing tool for your business to reach out — a mobile app for your spa or salon. You’ll be able to easily connect with all of those device users, and make that connection work for your business.

    What you’ll be able to do, out of the gate:

    •     Promote specials and events directly to your clients
    •     Promote your featured service or specialty treatments in a location that allows for purchasing on the spot
    •     Offer up convenient booking or request appointments accessibility
    •     Serve up easy blog article access
    •     Make it convenient to purchase Instant Gift Certificates directly on the smartphone or tablet

    Doesn’t that sound perfect, especially if you don’t have to do anything to make those things happen? Just know, we’ve got your app on the way! SpaBoom is getting set to deliver the best mobile spa/salon app around!

    Why? Because our experience in the spa and salon industry makes us very good at knowing what spas and salons need. And our success with thousands of marketing campaigns helps us predict what consumers are expecting.

    We are in the final phase of development and would love to hear any suggestions you have regarding feature requests for the SpaBoom mobile app, or what we’re fondly referring to as – Our little ‘SpaBaby’.

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    Are You ‘Going to Press’ or ‘Out to Pasture’

    March 11, 2013

    Bill and Janell discuss exactly how modern marketing means you’re essentially your own publisher. Print ads and traditional advertising have fallen from grace and the new media requires your full attention in terms of generating great content, across the board, all year long.

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology, SpaBoom Podcasts

    How to avoid becoming irrelevant

    March 3, 2013

    irrelevantA guest article by Neil Ducoff

    In business, becoming irrelevant means that your company is indistinguishable from the bulk of your competition. It means that your service or product is easily replaceable. It means that you are competing on price rather than value, expertise, innovation or exclusivity. I don’t know about you, but anything remotely connecting my company, my work or life to the term “irrelevant” sends shivers up and down my spine. I’d rather throw in the towel than go to work every day knowing that what I do doesn’t make a difference.

    All leaders must fear irrelevance. It’s the difference between leading a company to achieve the extraordinary or leading it to mediocrity. As a leader, your job is to achieve the extraordinary. Yet, if you wander around your company, you’ll see signs of thinking and behavior that feeds mediocrity. It could be something as simple as an employee who comes to work with an “I don’t care” attitude. I don’t about you, but I don’t care to sign paychecks for employees that don’t care.

    Here are some no-compromise strategies to avoid becoming irrelevant:

    • Kick your own butt: That’s right – you need to kick your own butt. Leading people and growing a company is relentlessly hard work. If you keep talking about getting to that “next level” but never gain any ground, than you’re not leading with the intensity that next level requires. Got that? As a cyclist, if I want to improve my average speed (my next level), I need to peddle with greater intensity and power. That’s why I signed up for week-long professional Spring Training Camp next March in the mountains of North Carolina. My butt is going to get kicked for sure.
    • Today matters: Another day of average is another day of compromise. A company becomes irrelevant one day at a time – one missed opportunity at a time. Today is Monday. What are you going to do today that will lead to extraordinary? And what about the rest of the week? Oh, and then a fresh new year called 2013 has already begun. If 2012 had smatterings of irrelevancy, what are you going to do today to prevent that from spilling over into 2013? Today matters more than ever. Tick tock, tick tock…make it count.
    • Fear feeds irrelevant thinking and behavior: Fear that change will rock the boat too much that key employees may leave. Key employees are those that believe in vision of the company, and you as a leader, will support change initiatives. An employee that generates high sales, or has certain expertise, that resists change and is ego-driven – not team-driven – IS NOT a key employee. I’m not suggesting that you fire seemingly key employees, I’m suggesting that you do what’s best for the company without fear getting in your way.
    • Accountability rocks: Successful change initiatives are built on a foundation of accountability to achieving the desired outcome. Accountability begins with you, the leader. Too many leaders think the key to accountability is having the right consequences. Put your energy and focus into clarifying expectations, building the right systems, training how to use those systems and coaching them to succeed. Achieving extraordinary is the result of people working hard for things they want to achieve – not from doing good enough to avoid the consequences.
    • Ban mediocrity: Indifference feeds mediocrity. Indifference is that toxic “I don’t care” thinking and behavior that exists to some degree in all companies. If you want to ban mediocrity, you need to give your team something to strive and fight for – something that grabs their imagination and awakens their spirit. Chances are some people just got bored with the same old routine. Others stopped believing because you may have stopped believing. Perhaps it’s time to put action and energy behind what you believe your company is capable of achieving.
    • Take some risks: Not every idea is going to be a winner, but the more ideas you throw against the wall, the better your chances of finding some winners. Seth Godin says, “Ship something out the door every day.” He also says, “What’s the worst that could happen?” Success is a numbers game. It rises from repeated failures until the right outcome occurs. Celebrate it. Bask in the warm glow of success while it lasts. Keep taking risks to find that next winner. It’s what leaders do.

    — NEIL DUCOFF, Founder & CEO, STRATEGIES

    Check out Neil’s book: Fast Forward – Second Edition

    The Definitive Guide to Salon, Spa and Medspa Management

    SECOND EDITION – COMPLETELY RE-WRITTEN FOR 2013!

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing

    How One Spa Found $100,000!

    February 26, 2013

    avabellaA few months ago we talked about the changes in the economy, right here. Since our holiday revenue review, we have continued to see growth and increases in revenue across the board with our spas. This is definitely something that every spa owner wants to hear so with that in mind, we talked to one of our many spa owners that have seen gift certificate sales increase exponentially in the last few months.

    Ava Bella Day Spa in Little Rock, Arkansas uses SpaBoom’s Instant Gift Certificates to offer online gift solutions to their customers. This year, Ava Bella Day Spa sold more than $29,000 worth of online Instant Gift Certificates in February leading up to Valentine’s Day, with almost $10,000 worth of online Instant Gift Certificates sold on Valentine’s Day! DeeDee Helbig, the owner of Ava Bella Day Spa, is extremely pleased with her gift certificate sales.

    Since we started using SpaBoom our gift certificate sales have greatly increased! I have sold $31,000 more than last year at this time! I tell every business owner I know about SpaBoom.

    Ava Bella Day Spa started using SpaBoom in April of 2012. Since then, they have sold over $100,000 in online Instant Gift Certificates. DeeDee attributes the increase in sales to the unique opportunity of convenience and enhanced abilities her clients now have to access gifts and information whenever they want or need it.

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

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