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    Big Data – Marketing Gold or The End of Privacy As We (Think) We Know It?

    August 12, 2013

    DatenklauEvery day we collectively produce billions and billions and billions of bytes of digital breadcrumbs, or bits and pieces of data, as a result of cell phones, social media, shopping, and receiving services in industries that collect and store data about their clientele.

    Until recently, the data has been collected but not organized in ways that were particularly helpful, but now we’re beginning to recognize the importance of this volume of information for helping plan cities to be more energy efficient and better to live in; for improving the quality of life for our citizens; and for mapping health care trends to benefit communities’ overall well-being.

    For example, Google already uses big data to help you avoid ugly traffic snarls. They purchase data from cellular service providers that tells them exactly how those phones are moving at any given point, say on the freeway leading from downtown into the suburbs where you live. This data allows them to see where the flow stops, and then the maps turn yellow or red, indicating areas to avoid during your drive. It would be hard to argue that this application of big data is negative, since it simplifies daily life and improves moods to boot – nobody likes to get stuck in traffic, so avoiding it is a good thing, right?

    Another, (still in its potential stage), application for digital breadcrumbs would be to track the spread of annual flu epidemics through communities using data gathered from Tweets. An example that has been used? Capture every time the phrase ‘I feel sick’ is used in Tweets during flu outbreaks, and map, very closely (via geolocation) how an outbreak is spreading in real time, vs looking back over weeks like we currently do. Next steps could be to actually contact people (via Tweet, of course) who have been in contact with an ill person, and encourage them to wash their hands and get enough sleep since they’ve been exposed.

    Supporters of Big Data believe it will enable better prediction of human needs, weather patterns (that will in turn help predict crop success/failure), resource needs, and will ultimately allow for more efficient planning across the board. Proponents are rubbing their hands together, anticipating unprecedented access to information that will help accurately predict human behavior and trends, thereby allowing proactive preparation for big surges in travel, purchasing, energy consumption, etc.

    The flip side is the potential for abuse of personal privacy, and the possibility for abuse of data by less than scrupulous businesses seeking your absolute support and focus and who target you with relentless, highly personalized promotions that simply annoy, and make you want to abandon your iPhone or Droid or laptop and never look back.

    The era of Big Data is here, and we want to know what you think about it.

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    Filed under: General, Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    A Personal SEO Checklist

    July 17, 2013

    SEO strategy planSEO is huge, and the rules continually change. We’ve created a series of pointers to help you along the SEO path, with the first in the series being a checklist.  Starting with a checklist is a great way to review the things that need improvement. Since there’s no exact formula for these things, the following list is presented in a VERY ROUGH order according to importance (which varies based on many other factors):

    Basic SEO Checklist

    • My front page includes all of the terms I’d like to show up in searches for, presented in clear well formatted text (bonus for repetition of terms).
    • My front page includes geographic landmarks that relate to your location (neighborhood names, local landmarks, parks, etc).
    • My site has completed listings on getlisted.org for the major search engines (bonus for more).
    • My site has page titles that include a concise and keyword-rich description of my site (no more than 70 characters).
    • My site’s pages include a keyword-rich, page specific description.
    • My Google+ page features multiple reviews and is claimed, maintained, and linked to by my website.
    • My website features an actively maintained blog and includes excerpts of my blogs on my front page.
    • My website is regularly updated with new content such as blogs, events, updated page content, new pages, etc.
    • My website pages have ONE and only ONE main headline (h1) on each page that describes the page’s content (multiple smaller headlines are ok).

    OKAY I GET IT, LET’S ROCK!!!

    Now I know you’re excited to get started but there’s one crucial step here that is not in the list above, but is crucial to assist you through this process. If you don’t already have a Google Analytics account go get one now. I’ll still be here. You’re done and back? Great! Now wait a week and come back. No, you can keep reading, but it’s going to take a while for Google to collect enough data to be useful to you. If you already have a Google account, that’s excellent. You may want to open it up and look at some of your search statistics and mull over them while you read this. Now back to our regularly scheduled content….

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    Groupon, An Idea Whose Time has Passed

    July 12, 2013

    the atlanticThis month’s Atlantic magazine has an article called Ideas That Have Outlived Their Usefulness.

    Item #2 on their list, behind billable hours, is Groupon.

    Why? We’re not positive, but here’s rationale that supports the designation in our book:

    1. It’s expensive, and more economical alternatives are readily available.

    2. It’s never about you. Groupon has always been about using the same mailing lists for you and your competitor around the corner when it comes to schilling deals. So you are the Groupon one day, and two days later the spa down the street is up, sending deals to the same people.

    3. You have very little control in a Groupon deal. Success can be a terrible thing when it happens quickly, and you may not be prepared to deal with the traffic created by a mass deal. Unless you have absolute control over how the deal goes down, there’s a very good chance your existing customers, the loyal group you’ve nurtured since they first chose to visit you, are going to suffer while you accommodate the slew of folks responding to the latest Groupon. Ironically, the Grouponers are the ones least likely to become your long-time clientele.

    Yes, we’re speculating a tad here, but given what we’ve seen during our tenure in the online marketing business, we’re pretty sure The Atlantic is in line with our long-held views.

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    Filed under: General, Salon Marketing, Spa Business Management, Spa Marketing

    5 Key Elements to a Great Website

    June 27, 2013

    website constructionRemembering that your website is often your audience’s first encounter with your business will help you refine yours to make the best possible impression. There are aesthetic elements, practical components, and mechanisms behind the scenes that all contribute to a successful website. Let’s start with the aesthetic.

    Beauty isn’t just skin deep, as we all know, but having your website reflect your brand in terms of look and feel is important. Your logo, your colors, your ambiance in terms of whether your business imparts a serene feeling, a hip and edgy look and feel, is cozy and intimate or larger and more open in feel, all of these matter when it comes to your site. It really comes down to matching your actual location’s style with your website’s style. You want your audience to get a feel for your setting well before they arrive for a spa or salon service. Setting the expectation from the outset establishes a sense of trust that you’ll be able to reinforce once that client walks through your door.

    After the overall tone you set, you need to include the nuts and bolts of what people are seeking when they visit you. Your contact information should be prominent (above the fold) on every page on your site. Your hours should also be prominently displayed and current. If you expand your hours in the Summer, be sure your website reflects that so you capture the attention of the crowd who enjoys a nice after work massage or soothing hair appointment. Include your menu, too. What do you offer? We could include menu in the first section, because it reflects how you serve up your services, but it also serves up important details about your offerings. If you are a serene spa providing seaweed wraps and cucumber facials, you’re consistent from an offering standpoint, which, again, ensures the expectation set is the right one for everyone. Mostly, you need to tell them what you offer, and your service menu is a great way to do that.

    As far as the mechanisms behind the scenes are concerned, we’re referring to those that help with local search. You are a local business being sought out by people within your community. Using the terms in your content, in natural language, that reflect who you are and what you wish to be known for will help a lot. You also need to be certain to have all of your local online listings current. All of them. Take time to go out and search CitySearch, Google+ and any other directories in your community to update your business information. People find you in many ways, mostly online, so no matter where they land they need consistent, current info on your business to conduct business with you. Reviews, and their display on your website, are also important. More people make decisions based on what others have experienced with your business than you might imagine. Embrace that tendency, and dedicate a section of your website just to reviews.

    Many many of your visitors will find you using a mobile device, which means your website needs to look good no matter what they’re using. Responsive Website Design ensures what they see fits their device and offers up your key information. The last thing you want is a mini, vs appropriately adjusted version of your website for mobile devices. Ideally you’ll use one system that handles both your website and the mobile version – otherwise you will end up paying for two services and having to maintain two websites, essentially, which is  time consuming and expensive.

    You also want people to come back. If someone has found your website, invite them to join your newsletter list. This will keep them in your news loop, and will allow you to create specials and interesting promotions that will entice them back for more visits. Using your social media will also provide a way to garner attention and begin conversations with your audience as well as offer up a way to promote to a receptive and engaged group.

    Creating a great website isn’t rocket science, but it does require managing the key components we’ve outlined. Feel stuck or in need of ideas? We’re always here, and happy to help you refine and optimize your online ‘face’. Give us a call, we’re happy to help!

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    Keeping it Real Extends to All Areas of Your Online Marketing

    June 21, 2013

    woman with teaWhen it comes to creating marketing content, and choosing a tone that will flow through all of your venues, simple, and real, is what people want to read and hear.

    Remember when we talked about how you’re your own publisher now? This is part of that.

    The age of agency-slick, glam and meaningless copy is over. It’s time to embrace your spa’s personality and let it shine everywhere you have something to say. Everywhere. Remember that overly formal, jargon-heavy, clinical, or just plain stuffy writing puts people off. Words that come from your passion, from your heart, from the very core of your mission in business, will resonate because those words are genuine.

    Some simple thoughts to think as you create compelling copy:

    Ask yourself, ‘Who am I writing to?’ You know your clientele, it’s ok to speak to them in an appropriate and compelling way that respects their specialness and resonates for them.

    Try this. Every time you’re writing a blog article, email or social media post ask yourself if you would read what you’re writing. Would you find it interesting? Would you continue past the first paragraph, in the case of a blog article, or would you abandon it early on because it felt too something..to make you press on and find out what happens at the end?

    Read out loud what you’re intending to publish. Doing so will allow you to smooth and refine your copy so that it flows naturally and feels real. Stuffy copy reads like a bad legal document, and won’t flow at all. It’s not supposed to. But yours should. Even if you’re writing a subject line, four or five sentences, and a quick closing sentence, take the time to really ‘hear’ it from the perspective of your audience. If it flows, there’s a greater chance they’ll get all the way through what you need to say.

    Remember that emails or blog articles don’t need to be 15,000 word treatises on the state of the universe. They need to be concise, interesting, relevant, and yes, written in a real voice.

    ‘Real’ means genuine, straightforward and solid. Your audience deserves, and will appreciate, that style of communication from you, a business whose very core revolves around stripping away life’s buildup of stress and toxins and anxiety as part of your services. It just kind of makes sense, right?

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    Filed under: Creating Customers, Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    Shiny New Website: Essential Elements, A Therapeutic Massage Studio

    June 10, 2013

    Look who’s sporting a beautiful new website!

    essentialelements

    And we’re not the only ones who love it!

    ee2

    Congratulations Essential Elements on sprucing up your online presence with a fresh new website! We think occasional refreshes are a very good idea, in fact, the general rule? Once every three years for a whole new look and feel!

    Is it time to freshen up your website? Give us a call, we’re happy to help!

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    Filed under: Creating Customers, Salon Marketing, Spa Marketing, Spa Technology

    Google+ Business Pages

    June 6, 2013

    Maintaining an up-to-date Google+ profile is a free, easy way to ensure that you’re current when it comes to Search Engine Optimization on Google for your business. Not only does it make sure your contact information is easy to find but it also allows you more visibility in the results by pulling up a large card with your contact information, recent Google+ posts, and even a follow button so your clients can follow you on Google+ without ever leaving the search page.

    Google has been integrating its social network Google+ deeper and deeper into their products and services. As a business one great way to be more visible is to make sure that you have a fully updated Google+ page with as much information as possible about your business. Luckily Google has created a short PDF to help you get started in creating your page which gives you a short introduction into why Google Plus is important for your business which you can view here.

    You will first need to create a Google+ personal page so that you can create your new business page. A Google+ account does require a Google account so you may want to sign up for a Gmail account before you begin setting up Google+.

    Reviews on Google are now also submitted by Google+ users so in order to see the breakdown of the reviews for your business on Google they will need a Google Plus account, otherwise they may see something like this next to the reviews:

    If you have a fully updated Google+ page for your business and a Google Places account set up as well you will start to appear on the right side of search results for your business. This card to the right of the results gives your customers a quick and easy way to find the import information about your business. You will also notice a “Follow” button under your business name which allows the customer to follow you from their Google+ account as well.

    Google has also put together a great support site to help you navigate your way through Google+. If you are a SpaBoom customer we have already integrated the G+ share button directly into your events, specials and blogs so people can already start sharing the things they like right from your page!

    If you already have a Google Places page you can now merge that into your shiny new Google+ account. Once you set up your Google+ personal profile and then your Google+ page you can learn more about Google+ Local here.

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    Filed under: General, Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    Is Business Mudsliding or Building Big Memories

    May 28, 2013

    accueil avec sandales bleues et fleurs de frangipanierMemorial Weekend is always the kick off of the summer season. We know that this typically means a shift in the flow of how many treatments you are booking and also a shift in how often you see your regular clients.

    Every year, our spa and salon owners ask about ways that they can change the pattern of the summer slow down, so we came up with 3 things that can help stop the dwindling and benefit your long term strategy for growth.

    Here are three savvy spa business tips to utilize during the slower summer months:

    1. Create deeper relationships. Summer is about relaxing, changing the everyday rhythm of rushing and must dos. This is a perfect opportunity to engage with your clients. Blog articles that give them health tips and summer information for family, fun and relaxation are one of the easiest ways to create a deeper bond. Give your clients ways to maximize their experience and trigger the psychological connection between your business and their great memories.
    2. Develop loyalty. Summer is a time for celebration so utilize the next few months to develop a closer relationship through appreciation and gratitude with your clients. Celebrate your clients. These are few ideas to encourage loyalty by celebrating the relationship you have with your clients. This is the perfect time to orchestrate any number of campaigns —  “A celebrate Summer Solstice with us”, “We’re thankful that you are a part of our extended family” or perhaps in July award everyone in your loyalty program 100 points to celebrate the first day of summer.  Developing loyalty out of gratitude and appreciation for one another is one of the most authentic ways to build your business.
    3. Define your summer promotions. Everyone gets an email about the hot weather, but do they know 3 ways to cool off the body with massage, or specific aromatherapy treatments that keep you cool and hydrate the skin? We take the knowledge that we have for granted a lot of time, but most people are excited to learn something new that benefits them. Be the source of knowledge and information for things that matter and watch the relationship with your clients change.

    Utilizing the summer months to build relationships, encourage loyalty and actively participate in your clients summertime relaxation – three ways to make the flow different.

    Working systematically toward a deeper relationship means that you are providing summer incentive promotions to drive awareness; using birthday promotions to encourage gift solutions from your business and most importantly setting the stage for the active engagement with your business as summer turns to fall and familiar routines become the norm again.

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    Filed under: Creating Customers, Salon Marketing, Spa Business Management, Spa Marketing

    Soothing, Smoothing and Grooming Dad!

    May 24, 2013

    Male enjoying massage treatmentNext up, Father’s Day. Are you ready?

    More and more men are heading to the spa for massage and other treatments. This is a very good thing for us, yes?

    Designing a few Father’s Day service packages will make gift buying for the loved ones a breeze. As always, we recommend creating a series of packages with various price points and service combinations. Adding a nice takeaway lotion or potion will help reinforce the experience for those lucky men, and encourage them to enjoy your services even without a gift certificate as the motivation.

    Gift buyers, they love to have solutions presented to them so they don’t have to think too much. You are in the perfect position to create delicious treatments to relax and rejuvenate the dads in the world. It’s time to work your magic!

    We found an article about men and spas that we wanted to share. Enjoy!

    Team SpaBoom

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    Filed under: Creating Customers, Salon Marketing, Spa Marketing

    Hitting Send Isn’t Enough

    May 22, 2013

    Thoughts to think as you employ email marketing in your marketing. Hint: Just sending them does NOT ensure you’re reaching your intended audience!

     

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing, SpaBoom Podcasts

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