SpaBoom's Blog

No Heartbleeding Here!

April 22nd, 2014 • Posted by Stephany Toman • Permalink

Just what IS that Heartbleed virus?

First of all, it's not technically a virus, it's a security flaw, but for all intents and purposes the virus label has stuck and is continuing to be used to describe this computer bug which takes advantage of a weakness that has always existed in most secure websites, allowing your supposedly safely guarded information to leak on the Internet. This has been happening since, 2012, in fact.

Per Wikipedia (yes, this can have its limitations, but in this case the synopsis is helpful):

Heartbleed is a security bug in the open-source OpenSSL cryptography library, widely used to implement the Internet's Transport Layer Security (TLS) protocol. This vulnerability results from a missing bounds check in the handling of the Transport Layer Security (TLS) heartbeat extension,[3] the heartbeat being behind the bug's name.[4] A fixed version of OpenSSL was released on April 7, 2014, at the same time as Heartbleed was publicly disclosed.

If you're more visual, this comic from xkcd explains the virus in a silly but effective way, I think.

Rest assured, your SpaBoom service has not been compromised by the Heartbleed bug!

Many of you will have changed your passwords for Facebook and/or Twitter, though, which was a good thing to do! You will need to reset your integration within your SpaBoom account as a result of this. Please give us a call to help with that reset, and to answer any and all questions you may have about the security of your SpaBoom account!

We're here to help!


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What Is Double Opt-In Email?

April 16th, 2014 • Posted by Kathy Watts • Permalink

If you are serious about building a good email list full of good prospects, then you want a double opt-in email list. But what is a double opt-in list and why is it so important?

A double opt-in email list is one in which your email subscribers are asked to confirm twice that they want to receive email communications from you. The first confirmation is when they submit their request to subscribe to your list, either by filling out a card at your front desk or signing up on your website. The second confirmation is via clicking on a link in an email they receive, confirming their sign-up. Double Opt-In is the gold standard of good clean email marketing lists. All SpaBoom accounts and websites come with email marketing featuring double opt-in, to ensure you build and maintain the most effective email list possible.

By asking your clients to double opt-in, you ensure that the person who signed up for your email marketing actually wants to subscribe. Otherwise, anyone could enter anyone else’s email address. By making them confirm again via an email link, you are ensuring that the quality of your email list is high, and that those receiving your emails actually want to receive your communications and will read them. A subscriber who is engaged from the beginning is one who will remain engaged and continue to read your email marketing communications.

But double opt-in has a few other benefits as well.  It ensures that the emails on your list are valid emails and are current. If someone uses an email that is not valid, it will never be confirmed and will never receive any of your marketing. This helps make sure that your email list is only contains valid email addresses of those who want to receive your communications. Double opt-in also reduces spam complaints, and too many of those could lead to a ban of your domain name on more popular ISPs.

Your SpaBoom account makes it so easy to maintain your email list, by handling the second opt-in for you automatically. Once your subscriber has signed up for email, either by using the signup field on your website, or by being manually entered into the system by you, the second confirmation email is automatically generated and sent to them.

What happens if they don’t confirm?

Until they click that link and complete the second opt-in, they remain off your email list and will not receive email communications from you. If you look at their client record, you will see a red note that says, “Waiting for reply from confirmation email.” There is also a link that allows you to resend the confirmation email, in case they missed it the first time around.

Is there any incentive I can offer to get them to complete the confirmation?

Yes! You can create a sign-up promo offer in SpaBoom that automatically sends them a gift certificate for a free gift or percentage off a service once they click the confirmation link in their email. But it is also a good idea to let your clients know that they need to keep an eye out for that confirmation email, and encourage them to click that link to complete their signup and receive their free gift.  

A double opt-in system helps to ensure that you build and maintain the cleanest and most effective email list for your business. While it is one extra step for your clients, it will pay off with happier clients who look forward to receiving your email communications and never feel like you are contacting them without their permission.

Need help with your sign-up promo or have additional questions about double opt-in email? Give our team a call. We’re happy to help out and answer any questions you have.

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Joy of Spa News: The Many Faces of Motherhood

April 11th, 2014 • Posted by Stephany Toman • Permalink

Joy of Spa News: The Many Faces of Motherhood, our Mother's Day 2014 edition, is ready to fly. As always, we encourage your tailoring the introduction to your liking.


Mothers, by their very nature, support and nurture others. Reminding them to take the time for self care, preserving their individuality, and embracing modern technology to help simplify the day-to-day is what this edition of Joy of Spa News is all about. Happy Mother's Day! Team Joy

Our Mother's Day edition of Joy of Spa News encourages mothers to find the time for consistent self care, for preserving their sense of individuality and well being, and to take full advantage of the miracle of modern technology as they manage the myriad of details each day presents. This edition will launch over a three day period, April 19th-21st, unless you've opted to change the date it goes out. Be sure to make any changes prior to that date! (And be sure to send yourself a test email after making any edits, and remember that Events that encompass the date on which your email is sent will be included in the email as well.)

Note: The articles that accompany this edition of the Joy of Spa News will appear magically in your test email, and in the real deal come April 19th.

Creating specials to accompany this edition of the Joy of Spa News will make it a no-brainer for your readers to respond immediately to the theme - rejuvenating, revitalizing and nurturing treatments - and enjoy your services! Remember, the Joy of Spa News is branded with your spa's logo and when your client clicks to read more, the website is branded with your logo, too! Not yet signed up to send a beautiful, branded newsletter to your clients on a regular basis? Now is your time to get onboard! Go to Setup, Basics to put Joy of Spa to work for your spa. (As always, give us a call if you need help turning on the Joy!)

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