We all work very hard to bring customers in the doors. But did you know that bringing in new customers costs 5-10% more than retaining the customers you already have? It is definitely worth your time and effort to keep your existing customers happy.
By building on the relationship you have already established with them, you can turn these customers into lifelong customers who will continue to come back to you again and again over the years.
Here are three key things to do when creating customers for life.
Provide stellar customer service
From consistency and quality in the services & products you provide to the attention and service your staff provides to them, every single contact your customers have with your company should be a positive one. So make customer service a top priority with your staff and follow through to make sure that your clients are happy with what they are receiving.
Show your appreciation
Show your customers how much their loyalty means to you and your business. You can do this in lots of different ways, but the two most effective are a simple thank you message (not one tied into a promotion) and a well designed loyalty program that rewards them for doing business with you. Need ideas on setting up a loyalty program? Check out our blog post from last year: Ready to Setup a Rewards Program
Give your customers what they want
Whenever you aren’t sure whether what you’re doing is working or if you should change or do something differently, the best people to ask are your customers. So go out and get feedback from them. Ask them what they want. Find out from them what you could be doing better or what they think you should change. Really listen to them. Then follow their advice. Make the necessary changes to match their needs and they’ll continue to bring you their business. Never underestimate the value of making someone feel valued.
Creating customers for life is one of the more powerful business strategies you can utilize. Loyal customers positively impact your bottom line in many different ways. They visit you more regularly and spend more money per visit than new customers. And they recommend you to their friends and family, helping you grow your business even more. In every way, loyal customers are more valuable to gain and to keep.