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    What to Say, What to Say

    November 19, 2013

    Old typewriterWhite page syndrome can strike even the most seasoned wordsmiths, and when it does, it paralyzes. Suddenly creative minds draw blanks, the cursor flashes incessantly at the top of what should be an easy-peasy piece of content and ideas simply refuse to materialize.

    It’s no fun when this happens, we know this. And if you’re a person who would rather have small shards of glass removed from the bottom of their feet than actually write a blog post, this happens a lot. In fact, most people just don’t enjoy writing at all, they only do it if they’re forced to.

    But you can do this, and all you need to do is break it all down to smaller parts and to remember that you are the expert on your subject. You may not consider the fact that nobody knows as much about skin care, or taming tresses, or the wonders of massage and its therapeutic benefits as you do, but you do.

    You are trained to know your stuff. Your salon or spa or massage practice is what you do, which gives you limitless insight and a deep well of material from which to pull article ideas.

    Think ‘small pieces’, and then let your brain go to town. Blog posts are a way to share snippets of information with your audience in digestible (read ‘NOT huge’) chunks. Think ‘Preventing Flyaway Winter Hair’ vs ‘The History of Hairstyles in the 20th Century’ when it comes to topics. Think ‘Three Tips for Cool Weather Skin Care’ vs ‘The Importance of Balanced Nutrition In the Ongoing Pursuit of Gorgeous Skin’. Think ‘The Power of the Breath’ vs ‘A Treatise on Massage Modalities, 1717-2013’.

    You get my point.

    A targeted, concise (which I could use practice with, right?) paragraph or two will go a long way. You’ll have crafted a helpful article that your blog readers will want to read. The good news is once you’ve established your groove, you’ll enjoy visitors who come back again and again to see what you have to say.

    Another bonus of writing blog articles? They help your ranking when it comes to being found on the web. Search engines love regular, fresh content, so you’ll be rewarded over time with ranking as well.

    So, have fun with this, and know if you ever get stuck for ideas or just a little nudge in the right direction, we’re right here to help!

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    SpaBoom Online Booking Feature Update: Professionals Alerts

    August 16, 2013

    Gold Online bookingAsk and ye shall receive, Boomers!

    We’ve added the feature to Real Time Online Booking that sends an email, or a text for SpaBoom clients using SMS, to spa/salon/massage professionals as well as their clients every time an appointment is created or changed in the system. This keeps everybody in the loop at all times, and ensures smooth business flow – always a good result!

    Not using Real Time Online Booking yet? Give us a call to get onboard! We’ll bring you up-to-speed on why it makes sense for your spa, salon or massage therapy practice.

    Already using Booking but have questions about this cool new feature? Give us a call! 800.940.0458. We’re here to help!

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    Filed under: General, Spa Technology

    Big Data – Marketing Gold or The End of Privacy As We (Think) We Know It?

    August 12, 2013

    DatenklauEvery day we collectively produce billions and billions and billions of bytes of digital breadcrumbs, or bits and pieces of data, as a result of cell phones, social media, shopping, and receiving services in industries that collect and store data about their clientele.

    Until recently, the data has been collected but not organized in ways that were particularly helpful, but now we’re beginning to recognize the importance of this volume of information for helping plan cities to be more energy efficient and better to live in; for improving the quality of life for our citizens; and for mapping health care trends to benefit communities’ overall well-being.

    For example, Google already uses big data to help you avoid ugly traffic snarls. They purchase data from cellular service providers that tells them exactly how those phones are moving at any given point, say on the freeway leading from downtown into the suburbs where you live. This data allows them to see where the flow stops, and then the maps turn yellow or red, indicating areas to avoid during your drive. It would be hard to argue that this application of big data is negative, since it simplifies daily life and improves moods to boot – nobody likes to get stuck in traffic, so avoiding it is a good thing, right?

    Another, (still in its potential stage), application for digital breadcrumbs would be to track the spread of annual flu epidemics through communities using data gathered from Tweets. An example that has been used? Capture every time the phrase ‘I feel sick’ is used in Tweets during flu outbreaks, and map, very closely (via geolocation) how an outbreak is spreading in real time, vs looking back over weeks like we currently do. Next steps could be to actually contact people (via Tweet, of course) who have been in contact with an ill person, and encourage them to wash their hands and get enough sleep since they’ve been exposed.

    Supporters of Big Data believe it will enable better prediction of human needs, weather patterns (that will in turn help predict crop success/failure), resource needs, and will ultimately allow for more efficient planning across the board. Proponents are rubbing their hands together, anticipating unprecedented access to information that will help accurately predict human behavior and trends, thereby allowing proactive preparation for big surges in travel, purchasing, energy consumption, etc.

    The flip side is the potential for abuse of personal privacy, and the possibility for abuse of data by less than scrupulous businesses seeking your absolute support and focus and who target you with relentless, highly personalized promotions that simply annoy, and make you want to abandon your iPhone or Droid or laptop and never look back.

    The era of Big Data is here, and we want to know what you think about it.

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    Filed under: General, Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    Press Release: SpaBoom Launches Real Time Online Booking

    July 30, 2013

    Gold Online bookingAlbuquerque, NM – The company that introduced Instant Gift Certificates to the lifestyle market has just launched Real Time Online Booking, their mobile-friendly online booking application for spas, massage therapists and estheticians. This newest feature gives consumers 24/7 access to scheduling appointments with their favorite practitioners, via their laptops, iPads, or mobile devices. Convenience, coupled with mobile functionality means consumers benefit and spas, massage therapists and estheticians enjoy secure, reliable, online booking that brings clients in the door.

    “More and more consumers are making appointments from their mobile devices. We wanted to provide yet another feature in our robust online marketing system that addresses this trend and gives our clients state-of-the-art functionality at an affordable price point,” said Bill Bice, SpaBoom’s CEO and Founder. “We are all about giving small businesses great online marketing at a fair price, and that helps them compete with the big boys.”

    SpaBoom’s dedication to their customers is well-known, and has separated them from the competition for years. In a space with an abundance of high-technology options, SpaBoom serves up the ideal blend of powerful online marketing and genuine, thorough customer service.

    About SpaBoom
    SpaBoom is dedicated to helping small businesses compete and succeed in a very noisy environment. Serving over 4000 spas, salons, massage therapists and estheticians nationwide, the company is proud to continue its legacy of bringing world class technology to the lifestyle space, technology that facilitates revenue growth and building strong online brands. SpaBoom has helped their businesses generate over $150M in online revenue, and knows what it takes to be seen, and effective, in the ever-competitive online universe.

     

    Questions? Learn more HERE, or give us a call for the whole scoop on how Real Time Online Booking can help you!

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    Filed under: General, Media Coverage, Spa Technology, Special Announcements

    A Personal SEO Checklist

    July 17, 2013

    SEO strategy planSEO is huge, and the rules continually change. We’ve created a series of pointers to help you along the SEO path, with the first in the series being a checklist.  Starting with a checklist is a great way to review the things that need improvement. Since there’s no exact formula for these things, the following list is presented in a VERY ROUGH order according to importance (which varies based on many other factors):

    Basic SEO Checklist

    • My front page includes all of the terms I’d like to show up in searches for, presented in clear well formatted text (bonus for repetition of terms).
    • My front page includes geographic landmarks that relate to your location (neighborhood names, local landmarks, parks, etc).
    • My site has completed listings on getlisted.org for the major search engines (bonus for more).
    • My site has page titles that include a concise and keyword-rich description of my site (no more than 70 characters).
    • My site’s pages include a keyword-rich, page specific description.
    • My Google+ page features multiple reviews and is claimed, maintained, and linked to by my website.
    • My website features an actively maintained blog and includes excerpts of my blogs on my front page.
    • My website is regularly updated with new content such as blogs, events, updated page content, new pages, etc.
    • My website pages have ONE and only ONE main headline (h1) on each page that describes the page’s content (multiple smaller headlines are ok).

    OKAY I GET IT, LET’S ROCK!!!

    Now I know you’re excited to get started but there’s one crucial step here that is not in the list above, but is crucial to assist you through this process. If you don’t already have a Google Analytics account go get one now. I’ll still be here. You’re done and back? Great! Now wait a week and come back. No, you can keep reading, but it’s going to take a while for Google to collect enough data to be useful to you. If you already have a Google account, that’s excellent. You may want to open it up and look at some of your search statistics and mull over them while you read this. Now back to our regularly scheduled content….

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    5 Key Elements to a Great Website

    June 27, 2013

    website constructionRemembering that your website is often your audience’s first encounter with your business will help you refine yours to make the best possible impression. There are aesthetic elements, practical components, and mechanisms behind the scenes that all contribute to a successful website. Let’s start with the aesthetic.

    Beauty isn’t just skin deep, as we all know, but having your website reflect your brand in terms of look and feel is important. Your logo, your colors, your ambiance in terms of whether your business imparts a serene feeling, a hip and edgy look and feel, is cozy and intimate or larger and more open in feel, all of these matter when it comes to your site. It really comes down to matching your actual location’s style with your website’s style. You want your audience to get a feel for your setting well before they arrive for a spa or salon service. Setting the expectation from the outset establishes a sense of trust that you’ll be able to reinforce once that client walks through your door.

    After the overall tone you set, you need to include the nuts and bolts of what people are seeking when they visit you. Your contact information should be prominent (above the fold) on every page on your site. Your hours should also be prominently displayed and current. If you expand your hours in the Summer, be sure your website reflects that so you capture the attention of the crowd who enjoys a nice after work massage or soothing hair appointment. Include your menu, too. What do you offer? We could include menu in the first section, because it reflects how you serve up your services, but it also serves up important details about your offerings. If you are a serene spa providing seaweed wraps and cucumber facials, you’re consistent from an offering standpoint, which, again, ensures the expectation set is the right one for everyone. Mostly, you need to tell them what you offer, and your service menu is a great way to do that.

    As far as the mechanisms behind the scenes are concerned, we’re referring to those that help with local search. You are a local business being sought out by people within your community. Using the terms in your content, in natural language, that reflect who you are and what you wish to be known for will help a lot. You also need to be certain to have all of your local online listings current. All of them. Take time to go out and search CitySearch, Google+ and any other directories in your community to update your business information. People find you in many ways, mostly online, so no matter where they land they need consistent, current info on your business to conduct business with you. Reviews, and their display on your website, are also important. More people make decisions based on what others have experienced with your business than you might imagine. Embrace that tendency, and dedicate a section of your website just to reviews.

    Many many of your visitors will find you using a mobile device, which means your website needs to look good no matter what they’re using. Responsive Website Design ensures what they see fits their device and offers up your key information. The last thing you want is a mini, vs appropriately adjusted version of your website for mobile devices. Ideally you’ll use one system that handles both your website and the mobile version – otherwise you will end up paying for two services and having to maintain two websites, essentially, which is  time consuming and expensive.

    You also want people to come back. If someone has found your website, invite them to join your newsletter list. This will keep them in your news loop, and will allow you to create specials and interesting promotions that will entice them back for more visits. Using your social media will also provide a way to garner attention and begin conversations with your audience as well as offer up a way to promote to a receptive and engaged group.

    Creating a great website isn’t rocket science, but it does require managing the key components we’ve outlined. Feel stuck or in need of ideas? We’re always here, and happy to help you refine and optimize your online ‘face’. Give us a call, we’re happy to help!

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    Filed under: Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    Keeping it Real Extends to All Areas of Your Online Marketing

    June 21, 2013

    woman with teaWhen it comes to creating marketing content, and choosing a tone that will flow through all of your venues, simple, and real, is what people want to read and hear.

    Remember when we talked about how you’re your own publisher now? This is part of that.

    The age of agency-slick, glam and meaningless copy is over. It’s time to embrace your spa’s personality and let it shine everywhere you have something to say. Everywhere. Remember that overly formal, jargon-heavy, clinical, or just plain stuffy writing puts people off. Words that come from your passion, from your heart, from the very core of your mission in business, will resonate because those words are genuine.

    Some simple thoughts to think as you create compelling copy:

    Ask yourself, ‘Who am I writing to?’ You know your clientele, it’s ok to speak to them in an appropriate and compelling way that respects their specialness and resonates for them.

    Try this. Every time you’re writing a blog article, email or social media post ask yourself if you would read what you’re writing. Would you find it interesting? Would you continue past the first paragraph, in the case of a blog article, or would you abandon it early on because it felt too something..to make you press on and find out what happens at the end?

    Read out loud what you’re intending to publish. Doing so will allow you to smooth and refine your copy so that it flows naturally and feels real. Stuffy copy reads like a bad legal document, and won’t flow at all. It’s not supposed to. But yours should. Even if you’re writing a subject line, four or five sentences, and a quick closing sentence, take the time to really ‘hear’ it from the perspective of your audience. If it flows, there’s a greater chance they’ll get all the way through what you need to say.

    Remember that emails or blog articles don’t need to be 15,000 word treatises on the state of the universe. They need to be concise, interesting, relevant, and yes, written in a real voice.

    ‘Real’ means genuine, straightforward and solid. Your audience deserves, and will appreciate, that style of communication from you, a business whose very core revolves around stripping away life’s buildup of stress and toxins and anxiety as part of your services. It just kind of makes sense, right?

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    Filed under: Creating Customers, Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    Shiny New Website: Essential Elements, A Therapeutic Massage Studio

    June 10, 2013

    Look who’s sporting a beautiful new website!

    essentialelements

    And we’re not the only ones who love it!

    ee2

    Congratulations Essential Elements on sprucing up your online presence with a fresh new website! We think occasional refreshes are a very good idea, in fact, the general rule? Once every three years for a whole new look and feel!

    Is it time to freshen up your website? Give us a call, we’re happy to help!

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    Filed under: Creating Customers, Salon Marketing, Spa Marketing, Spa Technology

    Google+ Business Pages

    June 6, 2013

    Maintaining an up-to-date Google+ profile is a free, easy way to ensure that you’re current when it comes to Search Engine Optimization on Google for your business. Not only does it make sure your contact information is easy to find but it also allows you more visibility in the results by pulling up a large card with your contact information, recent Google+ posts, and even a follow button so your clients can follow you on Google+ without ever leaving the search page.

    Google has been integrating its social network Google+ deeper and deeper into their products and services. As a business one great way to be more visible is to make sure that you have a fully updated Google+ page with as much information as possible about your business. Luckily Google has created a short PDF to help you get started in creating your page which gives you a short introduction into why Google Plus is important for your business which you can view here.

    You will first need to create a Google+ personal page so that you can create your new business page. A Google+ account does require a Google account so you may want to sign up for a Gmail account before you begin setting up Google+.

    Reviews on Google are now also submitted by Google+ users so in order to see the breakdown of the reviews for your business on Google they will need a Google Plus account, otherwise they may see something like this next to the reviews:

    If you have a fully updated Google+ page for your business and a Google Places account set up as well you will start to appear on the right side of search results for your business. This card to the right of the results gives your customers a quick and easy way to find the import information about your business. You will also notice a “Follow” button under your business name which allows the customer to follow you from their Google+ account as well.

    Google has also put together a great support site to help you navigate your way through Google+. If you are a SpaBoom customer we have already integrated the G+ share button directly into your events, specials and blogs so people can already start sharing the things they like right from your page!

    If you already have a Google Places page you can now merge that into your shiny new Google+ account. Once you set up your Google+ personal profile and then your Google+ page you can learn more about Google+ Local here.

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    Filed under: General, Salon Marketing, Spa Business Management, Spa Marketing, Spa Technology

    How Does Built-In Credit Card Processing Sound?

    May 3, 2013

    Concept of on-line shoppingCredit card processing is now built-in with SpaBoom! File in “things that make life a whole lot easier!”

    Beautiful reasons to love this new development:

    • Instant account creation
    • No monthly fees, actually no other fees of any kind. Just 2.9% + .30 per transaction.
    • The 2.9% plus your SpaBoom commission is deducted from the transaction right off the bat. The balance is deposited directly into your bank account.

    Think you’re paying less today with your merchant account? Take a moment to add up card not present rates plus all the fees you actually pay, across all the different card types that you accept, and you’ll discover that this is a really great deal. Then think about all the time you will save!

    How do you do this? Go into your SpaBoom account, choose Setup, then CC Processing and follow the easy steps! In fact, you can do it right now in 2 minutes. All you need is your bank account information handy.

    Imagine arriving in the morning, with additional money in your bank account with absolutely no effort!

    Questions? Give us call at 800.940.0458 or Email today! We’re here to help and are excited about providing a great, economical way to process your credit cards and simplify your life!

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    Filed under: Creating Customers, Spa Business Management, Spa Technology, Special Announcements

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    Albuquerque, NM 87176

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