Why You Should Segment Your Email List

June 3, 2015 Kathy Watts permalink

creative design business as pencil lightbulb 3d as business desiYour customers are not all the same. They have different buying habits, different service preferences, and even different ideas on where and when they want to hear from you. Communicating with your customers based on their preferences allows you to deliver a much more personal message tailored just for them. It can lead to higher open rates on email communications. And when your clients feel like they are getting individual attention and service, it can also lead to increased sales and higher engagement levels. And this is where segmentation comes in. Segmentation is the division of your overall customer list into distinct smaller groups.

What are some benefits of segmenting your email marketing list?

Segmentation allows you to target your message.

Your customers want to feel like you are speaking directly to them about things they find interesting and relevant. Segmenting your email list allows you to be more focused in your messages, and send messages your customers are interested in reading.

Segmentation is a great way to increase sale.

Segmenting your email list means that you’re only sending your customers offers and information that they are truly interested in, but that those customers are more likely to click through and make a purchase. By creating a higher level of engagement, you are generating an increased level of interaction and higher overall sales for no larger investment than regular email marketing.

Segmentation allows you to track your sales.

By segmenting your list and targeting your clients based on their preferences and habits, you will be better able to closely track where your sales come from. By customizing offers and providing unique codes for each group you email, you’ll be able to go back and take a look at what sorts of offers are the most successful and where the bulk of your sales are coming from.

Segmentation allows you to more effectively reward your clients.

You want to reward your clients for supporting your business. But you don’t want to reward them all in the same way. Segmentation allows you to customize your rewards program to match different groups of your client base and their wants and needs.

But how should you segment?

There are several different segments to think about when creating your marketing lists. Consider some of the following groups.

  • Buyer Behavior – group your clients based on what they services they typically purchase from your company.
  • Last Interaction – group your clients based on their last interaction with your company, including what previous service they had, or what social or email platform they last used.
  • Influence Levels – VIP clients or those who have influence in your market.

Once you’ve figured out how you want to segment your list, you can do the segmentation in several different ways. To streamline the process, capture the information you need to segment your list during the email signup process. For groups where you want full control over who gets assigned, make that part of the segmentation process a manual one that takes place behind the scenes. Then you can easily assign clients to the appropriate lists based on their profile.

Your customers aren’t all the same. So make sure your marketing isn’t either. Segmentation allows you to customize your marketing and provides you with valuable tools for evaluating what is working and what you should change moving forward. It’s an effective tool for growing your business and keeping your customers engaged and satisfied.


  1. Truly inspirational. That is exactly the type of business model I want and am

    currently building. Thanks for showing me that dreams can be a reality!

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