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    Void & Refund

    Help Topics

    MANAGING GIFT CERTIFICATES AND PROMOTIONS

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    How Do I Void and Refund a Purchase?

    Typically, you are able to void and refund a gift certificate through your spaboom account with the click of a button.

    Void and Refund will withdraw the net amount deposited into your bank account and return the entire purchase amount to the original credit card used to purchase the gift certificate.

    Determine Your Credit Card Processor Collapse

    In order to determine how to refund a client transaction, first you will need to determine which Credit Card Payment Processor you are using with your SpaBoom, CoverBoom, or boomtime account. Then go to the corresponding section below to see the notes and instructions.

    How to determine your credit card processor:

    1. Log into your spaboom account
    2. Click on the Setup tab
    3. Select the CC Processing link on the left
    4. Note the “Processing” field
    Refund for Stripe Payment Processing Expand

    For Stripe Credit Card Processing: Before 90 days has elapsed since the purchase, you are able to simply void and refund through your account,

      1. Click on the GCs tab
      2. Search for and click on the ID number of the gift certificate you would like to refund.
      3. On the left side column, click the link to Void and Refund
      4. Select the Void date and put a comment in the field for your records.

    Note: Void and Refund will withdraw the net amount deposited into your bank account and will return the entire purchase amount to the original credit card used to purchase the gift certificate. After 90 days, this is no longer an option, but you can utilize a physical check for reimbursement. No fees will be refunded, so you should subtract the fees from the refund amount.

    Refund for Authorize.net Payment Processing Expand

    Void an instant gift certificate by:

    1. Click on the GCs tab
    2. Search for and click on the ID number of the gift certificate you would like to refund
    3. On the left side column, click the link to Void
    4. Select the Void date and put a comment in the field for your records.
      • Note: Voiding within your fuse account will generate a credit on your next billing cycle if you have already paid a commission fee.

    Note: Voiding in your account does not refund the client’s Credit Card. To do so, you will need to log into your Authorize.net account and follow the Authorize.net procedures for refunding. For quick reference, please find the Authorize.net refund instructions here: support.authorize.net/s/article/How-do-I-refund-a-credit-card-transaction

    Refund for Paypal Website Payments Pro Payment Processing Expand

    Void an instant gift certificate by:

    1. Click on the GCs tab
    2. Search for and click on the ID number of the gift certificate you would like to refund
    3. On the left side column, click the link to Void
    4. Select the Void date and put a comment in the field for your records.
      • Note: Voiding within your fuse account will generate a credit on your next billing cycle if you have already paid a commission fee.

    Note: Voiding in your account does not refund the client’s Credit Card. To do so, you will need to log into your Paypal Website Payment Pro account and follow the PayPal procedures for refunding. For quick reference, please find the Paypal refund instructions here: developer.paypal.com/docs/classic/admin/refunds/#issuing-refunds-from-paypalcom

    Still have questions?

    CONTACT US

    spaboom
    800.940.0458
    support@boomtime.com

    Mailing Address
    PO BOX 35160
    Albuquerque, NM 87176

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