How Do I Void and Refund a Purchase?
Typically, you are able to void and refund a gift certificate through your spaboom account with the click of a button.
Void and Refund will withdraw the net amount deposited into your bank account and return the entire purchase amount to the original credit card used to purchase the gift certificate.
In order to determine how to refund a client transaction, first you will need to determine which Credit Card Payment Processor you are using with your SpaBoom, CoverBoom, or boomtime account. Then go to the corresponding section below to see the notes and instructions.
How to determine your credit card processor:
- Log into your spaboom account
- Click on the Setup tab
- Select the CC Processing link on the left
- Note the “Processing” field