Who is Your Holiday Marketing Audience, Anyway?

November 13, 2014 Stephany Toman permalink

Blossoming beauty treatmentsJust who are you targeting when you amp up your holiday marketing efforts? Friends. Loved ones. Teachers. Co-workers. Caregivers. Mechanics. Postal workers. Butchers. Bakers. And, last but certainly not least, men. (Who may or may not fall into any of the categories already listed!)

You get my point. Potential giftees span the spectrum. What does this mean to you? Keep that in mind when you craft your holiday packages. How?

Several ways come to mind.  One involves price points. Offering several price points for packages means gift givers will have the right choice for the recipient. We’ve discussed, many times, how having three great packages at different price points means you’ll most likely sell a majority in the middle, and, occasionally, for ‘special’ occasions, you’ll sell at the top end, too. For this holiday purpose, and given the wide number of potential recipients, a variety of options means you’ll be filling a need for gifts small and more generous.

Another tactic would be creating packages for a target group, say teachers, for example. Having cleverly named packages that are variations on your core service offerings (and which require no extra special products or preparation to speak of), that play on the school/teacher idea will make gift recipients feel special and appreciated.

Creating gift certificates around the potential recipient groups makes sense, too, and requires no additional services setup. Creating gift certificates for any number of specific themes/recipients is a simple task for a graphics person, and will add to your inventory of choices during prime gift giving times.

And let’s not forget the men.

Recent stats have shown that men comprise almost 1/3 of spa goers these days. 1/3. That’s a pretty significant number. And that percentage isn’t all seeking men-only establishments, though those have certainly created a lucrative niche for themselves in recent years and have grown at astonishing rates because of their focus on creating intensely male-centric environments for their clientele.

But your focus doesn’t need to be that narrow to capture some of the male audience. What you need is to market to both them and the ones who spend time with/gift them. Things that men prefer tend to the simple – a service menu with ten facials may well confuse, certainly the novice spa-goer, but one with 2 or 3 services designed specifically with the male client in mind will appeal.  And when it comes to naming male-focused services? Descriptive and traditionally masculine seems to do the job.

As you prepare for what is predicted to be a strong holiday season from a retail standpoint, be sure to consider your audience – all of it – and spend the time to create a few special offers or to tailor your gift certificates to reach the special giftees. The effort will be worth it.

Leave a Reply

Your email address will not be published. Required fields are marked *