spaboom helps betty's do what betty's
does best
Since our inception, Betty’s Bath and Day Spa has been customer service driven—a commitment we demonstrate by providing a welcoming smile at the front desk upon arrival, by hiring only excellent therapists and by offering the convenience of our user-friendly website.
Our web presence has always driven our out-of-state gift certificate sales, especially around the holidays. Now, with SpaBoom’s Instant Gift Certificates on our site, our clients can benefit whether they are the purchaser or the recipient of Betty’s services. The "instant" means there’s no more waiting for traditional fulfillment—they purchase and they instantly email or print gift certificates right then and there. Clients no longer have to suffer paying overnight shipping fees (and sometimes guilt) for that certificate they forgot to order for Mom; they can just email it over to her. Forgot that hostess gift your wife made you swear you wouldn’t forget to pick up? Print it out just minutes before you head out the door. What a treat and fun surprise for a sister to get a birthday gift on time from her brother who always waits until the last minute—she can receive it the same day she calls to remind him it’s her birthday.
The convenience is just never ending—people love that! And we can’t wait for Christmas Eve this year, when we’re home and our clients are still happily purchasing Instant Gift Certificates for their loved ones! We now offer not only great service, but convenience as well, and the word is getting passed on. As fast-paced as our communities have become, it really is nice to know it only takes just a few minutes to remind someone that you care.
Not only do our clients benefit while using our website, SpaBoom is indirectly affecting them when they walk in the door. I no longer have a member of my front desk staff process, fill out, enter into our database and get ready to mail out a gift certificate sold online. It’s done automatically when clients use SpaBoom. This frees front desk staff up to offer more smiles, focus on daily operations, work on special projects (including marketing and retail), and check in more often on visiting clients.
My staff has always been able to direct clients to our website for information and store purchases; what a reaction we get when we mention that we now offer Instant Gift Certificates! When a client calls at the last minute or from out of state to get a gift, it is such a relief for them to know they can get something as soon as they want it, not have to wait for mail delivery or tell the recipient that something special is waiting for them at Betty’s.
Adriana Candelaria,
Betty’s Bath and Day Spa